Just back from a knitting group. And I asked around regarding the acid attack at the job center (AMS). They had two pepper spray attacks and an acid attack recently.
Never heard of that happen in Vienna- and this town is much smaller (and richer). Now if the Vienna jobcenter is as bad as the guy at the AMS here told me, how come THEY still manage to treat their clients with respect?
Then I tried to get my hands on a free newspaper on my way home (knitting is so relaxing..^^..and ergonomical). The director of the place was quoted saying: "Our people are trained to deal with this.".
--> Trained in What?!? Humiliating, insulting and further de-stabilising people who are in a state of crisis already? Hm.
This is what I experienced, and pretty badly. Thought I was the only one until today. Massive.
Sure they are trained. But definitely NOT in crisis management, social skills, mediation or the like. Would help, lady. Very much so.
Never heard of that happen in Vienna- and this town is much smaller (and richer). Now if the Vienna jobcenter is as bad as the guy at the AMS here told me, how come THEY still manage to treat their clients with respect?
Then I tried to get my hands on a free newspaper on my way home (knitting is so relaxing..^^..and ergonomical). The director of the place was quoted saying: "Our people are trained to deal with this.".
--> Trained in What?!? Humiliating, insulting and further de-stabilising people who are in a state of crisis already? Hm.
This is what I experienced, and pretty badly. Thought I was the only one until today. Massive.
Sure they are trained. But definitely NOT in crisis management, social skills, mediation or the like. Would help, lady. Very much so.
